How to create an attachment repository for a specific tenant for knowledge documents?

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Article ID: 49767

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

How to create an attachment repository for knowledge documents for use by a specific tenant?

Solution:

As an administrator logon to Service Desk and go to the Administration tab.

Expand the Attachments Library, and select Repositories.

Click Create New, select the tenant, and enter a name.

In repository type dropdown select Knowledge Attachments.

Select Default checkbox.

Change upload path to NX_ROOT/site/attachments/knowledge/default/files, (added in the knowledge folder in the path).

Environment

Release:
Component: ARGIS