How to fix a Oracle error ORA-20108 load_nh_date_time_dim

Products

• EHEALTH
• CA eHealth

Issue/Introduction

Description:

This error is seen in the system.log file, and also in the System Messages in OneClick for eHealth (OCE). A typical example is as follows.

Error: "Error Pgm plsql: File REGDATA load_nh_dt_tm_dim:Sql Error occurred during operation "ORA 20108:load_nh_date_time_dim ORA 20108:ORA 06512: at "EHEALTH NH_UTL" line 1"

Solution:

Error can be removed by running sql below:

1. Log into sqlplus
   
   sqlplus $NH_USER/$NH_USER
   
   
2. Run the following commands from theSQL> prompt
   
   set serveroutput on
   Exec nh_reg_process.load_nh_date_time_dim;
   
   
3. Exit from sqlplus
   
   exit

If the statements above do not resolve the problem, please run the following two commands from command line.

nhTimeZoneConfig -action loadMappings
nhTimeZoneConfig -action addTimeZonesInUse

Environment

Release: LHDEVC99000-6.3-eHealth-Live Health Upgrade Elements
Component: