When the link to login to the IT PAM Client is clicked in Service Desk, the popup message appears: "Authentication Required Enter login details to access <default> on <IP>" and a username, password, and domain is required.

book

Article ID: 49730

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When the link to login to Process Automation manager (IT PAM) client is clicked, the following java pop up message is displayed:

"Authentication Required Enter login details to access <default> on <IP>",

It then it requires that the for the username, password, and domain be provided. Each time I cancel, I receive the message: "Application Unable to launch the application" on the screen.

Solution:

A possible solution to this problem is to follow these steps:

  1. Go to the Windows Control Panel and select Java (or Programs/Java for Windows 7 or 2008).

  2. Go to the General tab and in the Network Settings, select the option 'Direct Connection'. See below:

    Figure 1.

    <Please see attached file for image>

    Figure 1

    Figure 2.

    <Please see attached file for image>

    Figure 2

Environment

Release:
Component: ARGIS

Attachments

1558710120531000049730_sktwi1f5rjvs16rqn.gif get_app
1558710118223000049730_sktwi1f5rjvs16rqm.gif get_app