When the link to login to the IT PAM Client is clicked in Service Desk, the popup message appears: "Authentication Required Enter login details to access <default> on <IP>" and a username, password, and domain is required.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When the link to login to Process Automation manager (IT PAM) client is clicked, the following java pop up message is displayed:

"Authentication Required Enter login details to access <default> on <IP>",

It then it requires that the for the username, password, and domain be provided. Each time I cancel, I receive the message: "Application Unable to launch the application" on the screen.

Solution:

A possible solution to this problem is to follow these steps:

1. Go to the Windows Control Panel and select Java (or Programs/Java for Windows 7 or 2008).
   
   
2. Go to the General tab and in the Network Settings, select the option 'Direct Connection'. See below:
   
   Figure 1.
   

   <Please see attached file for image>

   
   
   Figure 2.
   

   <Please see attached file for image>

   

Environment

Release:
Component: ARGIS