Enable Email Server Plug in on Business Intelligence for reporting, so that user can send the report by email to a certain destination.
SDM: 12.1, Business Intelligence Report configuration:
Configure the jobserver for sending report by email:
This is also documented starting on page 240 of the CA Business Intelligence for CA Service Desk Manager Greenbook (https://support.ca.com/phpdocs/7/common/greenbooks/CA_Business_Intelligence_for_CAServDeskMgr_ENU.pdf )
Sending report by email:
When a user generated a report and wants to send it out by email, he/she may go to the report and click on "schedule", "Destination", pull-down menu "Email recipients", un-check the "Use the Job Server's defaults". Fill in the information on the page: "From", "To", "Subject", and "Message", etc.
Then, click on "Schedule" button to send the report out by email.
***Note: On 12.1, you will need to configure "<servername>.reportjobserver" instead of "<servername>.destinationjobserver"