Description:
Knowledge document sub-categories are not available to the Employee. This is by-design. The only knowledge categories listed are direct children of the TOP category. A suggested customized solution is provided in the Solution section below.
Solution:
The solution below can be tried if you want to enable an Employee contact to select a sub-category. Please note that this suggestion is unsupported by CA Support.
Customize detail_KD.htmpl for the employee interface and change:
"extraURL="KEEP.cst=1+ADDITIONAL_WHERE=PARENT_ID=1" "
to:
"extraURL="KEEP.cst=1+ADDITIONAL_WHERE=PARENT_ID>0" "