When an user running under the Employee role clicks on Submit Knowledge and then attempts to select a sub-category from the Category lookup, the sub-category cannot be found.

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When an user running under the Employee role clicks on Submit Knowledge and then attempts to select a sub-category from the Category lookup, the sub-category cannot be found.

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Article ID: 49696

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Knowledge document sub-categories are not available to the Employee. This is by-design. The only knowledge categories listed are direct children of the TOP category. A suggested customized solution is provided in the Solution section below.

Solution:

The solution below can be tried if you want to enable an Employee contact to select a sub-category. Please note that this suggestion is unsupported by CA Support.

Customize detail_KD.htmpl for the employee interface and change:

"extraURL="KEEP.cst=1+ADDITIONAL_WHERE=PARENT_ID=1" "

to:

"extraURL="KEEP.cst=1+ADDITIONAL_WHERE=PARENT_ID>0" "

Environment

Release:
Component: ARGIS

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