How to map LDAP Contacts to specific Tenants?

Article Id: 49687
Status: Published
Updated On: 14-02-2018 08:04
Legacy Id: TEC567025
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

Mapping LDAP Contacts to specific Tenant groups

Solution:

To get the users mapped to specific tenants while performing a 'pdm_ldap_import' the following must be done:

  1. Create groups in Active Directory with contacts specific to tenants

  2. In the 'Tenant Detail' page there is a field 'LDAP Tenant Group'. Map the group for the particular tenant in this field

  3. Execute pdm_ldap_import. The contacts belonging to the LDAP group will automatically be assigned the corresponding tenant.

Environment:

Release:
Component: ARGIS