CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
Description:
Mapping LDAP Contacts to specific Tenant groups
Solution:
To get the users mapped to specific tenants while performing a 'pdm_ldap_import' the following must be done:
Create groups in Active Directory with contacts specific to tenants
In the 'Tenant Detail' page there is a field 'LDAP Tenant Group'. Map the group for the particular tenant in this field
Execute pdm_ldap_import. The contacts belonging to the LDAP group will automatically be assigned the corresponding tenant.