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I have setup a group for email notification in CA Automation Point's Notification Manager website, but none of the group members are notified when I send the notification.

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Article ID: 4968

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Updated On:

Products

Automation Point

Issue/Introduction

I wanted to create a Notification Manager group of 4 users that I would like to email when certain conditions happen. All 4 users are defined in Notification Manager. I know how to create a group and add the users to the group. But, when I write test code to email everyone in the group, none of the users get the email. But, when I use code to run the email code and email each user defined in NM individually, all 4 users get the email. So, emailing the NM group does nothing but emailing each person defined in NM individually works fine. Please let me know if I am missing something when I create the group. Also not that I am not sure if this started happening with the 11.5 upgrade, or if it happened before that.

Environment

Release: AP327020100-11.5-Automation Point-3270/5250 Interface Option
Component:

Cause

The Administrator did not select the "Notify All Active Members" setting in the group contact policy.

<Please see attached file for image>

NAM.png

 

 

Resolution

Make sure that you select the "Notify All Active Members" setting in the group policy definition.

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK2qAAG" alt="NAM_Selected.png" width="1911" height="314">

 

Attachments

1558707211633000004968_sktwi1f5rjvs16qll.png get_app
1558707209480000004968_sktwi1f5rjvs16qlk.png get_app