The pdm_ldap_sync is failing and it's displaying an error in the stdlog file.

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Article ID: 49676

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

In Service Desk Manager r12.6 CA SDM, the pdm_ldap_test and pdm_ldap_import
utilities are failing and produces no output in the active session. However, the following message is displayed in the stdlog.

example of command used: pdm_ldap_sync -l "userid = ?" -c "userid = 'mmiller'"

ldap_agent_nxd 392 FATAL String.c 515 * STRING ERROR: String too big 1056724

Solution:

This problem can be resolved by de-installing LDAP_ENABLE_GROUPS from Service Desk Administration <options> and recycling
services.

The problem may happen if the user has so many groups, that the total string is bigger than what Service Desk can process (larger than 1 MB).

NOTE: This is recommended if you will not be associating contact access types based on LDAP group membership.

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: