Ticket update is not saved

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When using Google Chrome as your web browser a ticket can become locked.

A Save button will be shown in the top right hand corner when the ticket is unlocked.

<Please see attached file for image>

When a ticket becomes locked the button to Save changes to Accept.

<Please see attached file for image>

On a locked ticket, after any changes are made and the Accept button is selected a message appears stating: "This record has 1 accepted update(s) pending."

<Please see attached file for image>

However once the ticket becomes unlocked the changes are never saved.

Environment

Service Desk 14.1Google Chrome

Cause

In Google Chrome the close window is not sending the cancel request to the webengine (with opcode OP=CANCEL). 

In Internet Explorer and Firefox the cancel request does go out to the webengine.

 

Resolution

PROB #:  3641      

The correction to this problem should be available via a test fix patch.

Please open a Technical Support issue to request it if desired.