When using Google Chrome as your web browser a ticket can become locked.
A Save button will be shown in the top right hand corner when the ticket is unlocked.
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When a ticket becomes locked the button to Save changes to Accept.
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On a locked ticket, after any changes are made and the Accept button is selected a message appears stating: "This record has 1 accepted update(s) pending."
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However once the ticket becomes unlocked the changes are never saved.
In Google Chrome the close window is not sending the cancel request to the webengine (with opcode OP=CANCEL).
In Internet Explorer and Firefox the cancel request does go out to the webengine.
PROB #: 3641
The correction to this problem should be available via a test fix patch.
Please open a Technical Support issue to request it if desired.