Ticket update is not saved

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When using Google Chrome as your web browser a ticket can become locked.

A Save button will be shown in the top right hand corner when the ticket is unlocked.

<Please see attached file for image>

When a ticket becomes locked the button to Save changes to Accept.

<Please see attached file for image>

On a locked ticket, after any changes are made and the Accept button is selected a message appears stating: "This record has 1 accepted update(s) pending."

<Please see attached file for image>

However once the ticket becomes unlocked the changes are never saved.

Cause

In Google Chrome the close window is not sending the cancel request to the webengine (with opcode OP=CANCEL). 

In Internet Explorer and Firefox the cancel request does go out to the webengine.

 

Environment

Service Desk 14.1Google Chrome

Resolution

PROB #:  3641      

The correction to this problem should be available via a test fix patch.

Please open a Technical Support issue to request it if desired.