Steps provided on how to reconfigure a Service Desk Manager install to use the internal KT Search Engine instead of FAST ESP.
In the CA Service Desk Manager Product Roadmap the following statement is mentioned:
"FAST search engine: The optional FAST search engine has been removed from the CA Service Desk Manager offering as of June 2011. Customers with previous implementations may continue to use the previously delivered capability through May 2013, as the provider of FAST has discontinued the product. Customers are recommended to revert to the embedded (EBR) search mechanism for knowledge document searches. The FAST search engine product license key expires on June 01, 2013."
This document will provide information on how to reconfigure your Service Desk Manager server to use the internal KT Search Engine instead of FAST ESP so that can prepare for the fast approaching date of June 1, 2013 when FAST ESP will stop functioning due to its internal license expiration.
Once this is completed Service Desk Manager's Knowledge Tools will be indexed with the internal KT Search Engine.
Please be aware that by default the Knowledge Management Host is configured to be your Primary Service Desk Manager server. If you want to move the Knowledge Daemons to a secondary server this can be done by using the "pdm_perl pdm_edit.pl" command on the primary server and selecting option "K" and editing the host to point to a secondary server instead of the primary Service Desk Manager server, and then following all post steps provided.
For more information on the Service Desk Manager Roadmap please review: