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Error on registering the CA Process Automation Application


Article ID: 4965


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Service Desk Manager CA Process Automation Base


When trying to register the CA Process Automation (ITPAM) application it triggers the following error:

Could not connect to EEM Server


CA Service Management r14.1Process Automation r4.3Embedded Entitlements Manager r12.51


The problem is caused by Embedded Entitlements Manager (EEM) having FIPS enabled, while ITPAM, by default, does not have it enabled.

This causes the following error in the iPoz.log file, found under \Program Files\CA\SC\EmbeddedEntitlementsManager\Logs, indicating it:

Bad signature: incompatible signature digest type in the request from host [LLK85SH20066:63586]. Server is running in [Fips_Mode_On] and request signature digest type is [ITECH_DIGEST_MD5]. FIPS does not support ITECH_DIGEST_MD5 digest type.  




It is necessary to disable FIPS on EEM:

1. Stop the iTechnology service

2. Navigate to \Program Files\CA\SC\iTechnology

3. Edit file iGateway.conf

4. Change the following setting:

from: <FIPSMode>on</FIPSMode>

to: <FIPSMode>off</FIPSMode>

5. Start the iTechnology service

6. Next, start the ITPAM installation again and you are going to be able to register the application.