Mail notifications to external email addresses aren't sent. Error 550 (5.7.1) unable to relay occurs.
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Article ID: 49645
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CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
If you are running Exchange Server, then on the Relay properties of the Exchange Server Receive Connector Properties, click on the Authentication tab and select the EXTERNALLY SECURED checkbox. Save the exchange server settings. This will relay email notifications to the external email addresses.