Mail notifications to external email addresses aren't sent. Error 550 (5.7.1) unable to relay occurs.

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Article ID: 49645

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

If you are running Exchange Server, then on the Relay properties of the Exchange Server Receive Connector Properties, click on the Authentication tab and select the EXTERNALLY SECURED checkbox. Save the exchange server settings. This will relay email notifications to the external email addresses.

Environment

Release:
Component: ARGIS