Mail notifications to external email addresses aren't sent. Error 550 (5.7.1) unable to relay occurs.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

If you are running Exchange Server, then on the Relay properties of the Exchange Server Receive Connector Properties, click on the Authentication tab and select the EXTERNALLY SECURED checkbox. Save the exchange server settings. This will relay email notifications to the external email addresses.

Environment

Release:
Component: ARGIS