Clarity: Microsoft Internet Explorer 8 needs to use Compatibility View Mode > Export to Excel generates Error 'Unable to open this internet site. The requested site is either unavailable or cannot be found. Please try again.'

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Article ID: 49623

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Description:

Browser: Microsoft Internet Explorer 8

When attempting to use Export to Excel (Data Only) the browser generates an error message 'Unable to open this internet site. The requested site is either unavailable or cannot be found. Please try again.'

Steps to Reproduce:

  1. Navigate to a user-defined Portlet
  2. [--Actions--] > Export to Excel (Data Only)
    Error Message Appears:
    --------------------------------
    Unable to download app from my.ondemand.ca.com.
    Unable to open this internet site.
    The requested site is either unavailable or cannot be found.
    Please try again.
    --------------------------------
  3. Navigate to Project List view
  4. [--Actions--] > Export to Excel (Data Only)
    Error Message Appears:
    --------------------------------
    Unable to download .
    Unable to open this internet site.
    The requested site is either unavailable or cannot be found.
    Please try again.
    --------------------------------

Expected Result: Microsoft Excel should open the file.
Actual Result: Unable to open this internet site. The requested site is either unavailable or cannot be found. Please try again.

Solution:

Workaround:

  1. From Microsoft Internet Explorer > go to Tools > Popup Blocker > Popup Blocker Settings
  2. Add ca.com to Allowed Sites

    <Please see attached file for image>

    Figure 1

  3. Go to Tools > Compatibility View Settings
  4. Add ca.com to Websites in Compatibility View settings
  5. Check box next to Display all websites in Compatibility View

    <Please see attached file for image>

    Figure 2

STATUS/RESOLUTION:
This issue is documented as CLRT-64851, in review for resolution in a future release.

Keywords: CLARITYKB, CLRT-64851, clarity12open, clarity13open, e2e, ie8.

Environment

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component:

Attachments

1558710116314000049623_sktwi1f5rjvs16rqk.gif get_app
1558710114368000049623_sktwi1f5rjvs16rqj.gif get_app