Error "Unable to connect to Service Desk web service on server CA Service Desk. Check Service Desk configuration information." performing Service Desk configuration from the one click console.

Article Id: 49621
Status: Published
Updated On: 14-02-2018 07:04
Legacy Id: TEC567731
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

Stdlog file shows the below error:

Error - invalid login policy, error = 1005

This error occurs if the spectrum webservices policy or Web Services Error Type symbol Ticket template name in the lower case.

Solution:

To resolve the issue, change the webservices policy, Web Services Error Type symbol and code along with the Ticket template name to the Upper case as shown in the below screenshots:

<Please see attached file for image>

Figure 1

<Please see attached file for image>

Figure 2

 

Environment:

Release:
Component: ARGIS

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