Error "Unable to connect to Service Desk web service on server CA Service Desk. Check Service Desk configuration information." performing Service Desk configuration from the one click console.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Stdlog file shows the below error:

Error - invalid login policy, error = 1005

This error occurs if the spectrum webservices policy or Web Services Error Type symbol Ticket template name in the lower case.

Solution:

To resolve the issue, change the webservices policy, Web Services Error Type symbol and code along with the Ticket template name to the Upper case as shown in the below screenshots:

<Please see attached file for image>

<Please see attached file for image>

 

Environment

Release:
Component: ARGIS