Error "Unable to connect to Service Desk web service on server CA Service Desk. Check Service Desk configuration information." performing Service Desk configuration from the one click console.

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Article ID: 49621

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Stdlog file shows the below error:

Error - invalid login policy, error = 1005

This error occurs if the spectrum webservices policy or Web Services Error Type symbol Ticket template name in the lower case.

Solution:

To resolve the issue, change the webservices policy, Web Services Error Type symbol and code along with the Ticket template name to the Upper case as shown in the below screenshots:

<Please see attached file for image>

Figure 1

<Please see attached file for image>

Figure 2

 

Environment

Release:
Component: ARGIS

Attachments

1558709937882000049621_sktwi1f5rjvs16row.gif get_app
1558709935945000049621_sktwi1f5rjvs16rov.gif get_app