APM 12.6 Hardware reconciliation will not process without a hardware reconciliation task

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Article ID: 49603

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Solution:

APM 12.6 Hardware Reconciliation will not process if there is not a Hardware Reconciliation task in Administration -> Hardware Reconciliation.

The Hardware reconciliation engine works off of task records to decide what to process. It will not process based on anything by default out of the box.

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: