How can I use a lowercase "caisd" to access the URL of the Service Desk Manager web client Login page?

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Article ID: 49600

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

It is possible to specify the "/CAisd/pdmweb.exe" portion of the Login URL as "/caisd/pdmweb.exe" when running on Windows. This article explains how.

Solution:

Not being able to use the lower case URL is an indication that the configuration type of the Service Desk Manager (SDM) primary server is set to "Tomcat Server only".

Tomcat content-path values are case-sensitive. Although it may be possible to change the Tomcat configuration to use lowercase, doing so may introduce other problems and any change of this kind is not supported by CA Support.

Microsoft Information Internet Services (IIS), when implemented out-of-the-box, does not differentiate between uppercase and lowercase letters in URL and content-path. When the Service Desk Manager primary server is running on the Microsoft Windows operating system, you can use IIS instead of Tomcat so that you can use the lowercase "caisd" in the Login URL for SDM.

To configure Service Desk Manager to use IIS, you may follow these steps:

  1. Run the Configure tool from the Windows Start -> All Programs -> CA -> Configure.
    Alternatively, you may open a Windows Command Prompt and run: pdm_configure
    See Figure 1.

  2. During the Web Interface phase, select "Tomcat and IIS http Server(default)".
    See Figure 2.

  3. Confirm that tool completed successfully.

    Note: If you have SDM secondary servers, pdm_configure should be run on those servers first.

Figure 1. Start -> All Programs

<Please see attached file for image>

Figure 1

Figure 2. Configure (pdm_configure) - the values in the Config Type pulldown field

<Please see attached file for image>

Figure 2

Environment

Release:
Component: ARGIS

Attachments

1558712668623000049600_sktwi1f5rjvs16spg.gif get_app
1558712666582000049600_sktwi1f5rjvs16spf.gif get_app