Description:
Installation of MDB fails with the following popup:
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CA Service Desk Manager Component Installer Wizard
Unexpected error. Check log files for details
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In the pdm_install_mdb.log the following messages are present:
04/28 08:50:45.252 INFO SetupMDB.java 240 Starting Setup MDB... 04/28 08:50:45.252 INFO SetupMDB.java 390 The command is "\\servername\d$\Install\DVD1\utils\.. \CASD.nt\mdb\mssql\setupmdb.bat" -debug -PRECHECK -DBVENDOR=mssql -DBDRIVER=Service_Desk -WORKSPACE=Service_Desk -DBHOST=servername\servername -DBNAME=mdb -DBPORT=0 -JRE_DIR="\\servername\d$\Install\DVD1\utils\..\CASD.nt\java\jre" -MDB_TARGET_DIR="C:\DOCUME~1\admin\LOCALS~1\Temp\mdb.SQL\Precheck.2011_04_28_08_50_45" -MDB_COMMON_DIR="C:\PROGRA~1\CA\SC\Mdb" 04/28 08:50:45.252 INFO ProcessUtilities.java 424 Executing command: "\\servername\d$\Install\DVD1\utils\.. \CASD.nt\mdb\mssql\setupmdb.bat" -debug -PRECHECK -DBVENDOR=mssql -DBDRIVER=Service_Desk -WORKSPACE=Service_Desk -DBHOST=S91FPDB1\SERVERNAME -DBNAME=mdb -DBPORT=0 -JRE_DIR="\\servername\d$\Install\DVD1\utils\..\CASD.nt\java\jre" -MDB_TARGET_DIR=" C:\DOCUME~1\admin\LOCALS~1\Temp\mdb.SQL\Precheck.2011_04_28_08_50_45" -MDB_COMMON_DIR="C:\PROGRA~1\CA\SC\Mdb" 04/28 08:50:45.252 ERROR ProcessUtilities.java 566 Cannot run program ""\\servername\d$\Install\DVD1\utils\.. \CASD.nt\mdb\mssql\setupmdb.bat"" (in directory "\\servername\d$\Install\DVD1\utils\..\CASD.nt\mdb\mssql"): CreateProcess error=3, The system cannot find the path specified 04/28 08:50:45.252 INFO ProcessUtilities.java 572 Process "\\servername\d$\Install\DVD1\utils\..\CASD.nt\mdb\mssql\setupmdb.bat" completed with exit code -1 04/28 08:50:45.252 ERROR SetupMDB.java 468 Setup MDB returns code -1 04/28 08:50:45.252 ERROR SetupMDB.java 489 MDB RC : -1 04/28 08:50:45.252 ERROR SetupMDB.java 490 MDB Error: Unexpected error. Details can be found in the logs. 04/28 08:50:45.252 ERROR SetupMDB.java 491 Check mdb logs at C:\DOCUME~1\admin\LOCALS~1\Temp\mdb.SQL\Precheck.2011_04_28_08_50_45. 04/28 08:50:45.252 ERROR MSSqlDBType.java 326 SetupMDB returns code -1 Message: Unexpected error. Details can be found in the logs.
Solution:
The problem is due to installation tried from a shared drive and not from a local drive.
The resolution is to install the mdb with the installation media on a local drive.