When I update a field on the Contact or Configuration Item Detail screen, nothing is logged in the [Activities] tab other than the Contact - 'User ID' field. How do I get a 'Field Update' entry in the Activity log for other attributes that have been updated?
Attributes that generate a Field Update' Activity are defined in Activity Associations. By default, only the 'User ID' attribute of the Contact is defined to log a 'Field Update'. All other attributes in Contact and Configuration Item are disabled. In order to enable to other attributes to record 'Field Update' activity log entries, follow the steps below:
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Now perform a test, updating a Contact or Configuration Item according to the one that you chose to implement in step #4. Confirm that your field updates is logged in the Activity log.