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Unable to log in to CA Process Automation; formerly ITPAM. The log-in splash screen appears to be generic displaying BRAND_NAME and not ITPAM or Process Automation
Article ID: 49569
Updated On:
Products
CA Workload Automation AE - Business Agents (AutoSys)
CA Workload Automation AE - Scheduler (AutoSys)
Workload Automation Agent
CA Process Automation Base
Issue/Introduction
Description:
There is a very rare problem where the login page for CA Process Automation becomes unusable and will display as if it were a generic page. No user is able to log in to Process Automation at this point.
This is a combination of an out of memory error and the files in the Process Automation /tmp directory becoming corrupt.
This is how it presents:
<Please see attached file for image>
The memory problem can also initially present itself in pre 4.0 versions as the link to the Client piece in the upper right is missing.
Solution:
To correct this, the following must be done:
- Stop the orchestrator
- Delete the \data \tmp and \work directories under <PAM install directory>\server\c2o
- If ITPAM and the JDK in use are 64-bit, increase the wrapper.java.maxmemory= value as much as possible, up to 4g (4096) if the memory is available on the machine - in the c2osvcw.conf file under C:\Program Files\CA\PAM\server\c2o\bin (for 32-bit implementations, 1GB is the max)
The setting would look like:
wrapper.java.maxmemory=4096
Restart the orchestrator and the generic "BRAND_NAME" login page is gone and the link to log in to the client piece is returned.
Environment
Release: ITPASA99000-3.1-Process Automation-Add On License for-CA Server Automation
Component:
Component:
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