Unable to log in to CA Process Automation; formerly ITPAM. The log-in splash screen appears to be generic displaying BRAND_NAME and not ITPAM or Process Automation

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent
• CA Process Automation Base

Issue/Introduction

Description:

There is a very rare problem where the login page for CA Process Automation becomes unusable and will display as if it were a generic page. No user is able to log in to Process Automation at this point.

This is a combination of an out of memory error and the files in the Process Automation /tmp directory becoming corrupt.

This is how it presents:

<Please see attached file for image>

The memory problem can also initially present itself in pre 4.0 versions as the link to the Client piece in the upper right is missing.

Solution:

To correct this, the following must be done:

1. Stop the orchestrator
   
   
2. Delete the \data \tmp and \work directories under <PAM install directory>\server\c2o
   
   
3. If ITPAM and the JDK in use are 64-bit, increase the wrapper.java.maxmemory= value as much as possible, up to 4g (4096) if the memory is available on the machine - in the c2osvcw.conf file under C:\Program Files\CA\PAM\server\c2o\bin (for 32-bit implementations, 1GB is the max)
   
   The setting would look like:
   wrapper.java.maxmemory=4096
   
   Restart the orchestrator and the generic "BRAND_NAME" login page is gone and the link to log in to the client piece is returned.

Environment

Release: ITPASA99000-3.1-Process Automation-Add On License for-CA Server Automation
Component: