Getting error WCLI8000 - The command request timed out.

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

"autoping -m ALL'' from WCC/ECLI  generates

WCLI8000 - The command request timed out. 

Cause

"Command Timeout" in WCC  is set to the default value 30000 milliseconds (5 minutes) , however the command take more than 5 minutes. 

Environment

WCC 11.4 on windows

Resolution

1) Check how long the command take from autosys server 

2) Increase the "Command Timeout" parameter in WCC ---> configuration ---> "Entreprise Command line"

from the default value 100000 (5 minutes) to a larger value .