How do I change the Universe of a custom Web Intelligence (WEBI) Document.

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Article ID: 49551

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Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

If you customize the Service Desk schema and save it as another (derived) Universe, you may need existing Web Intelligence Documents to point the new Universe.

This document outlines the steps required to replace the current Universe with new one.

Solution:

  1. In InfoView, open the Web Intelligence Document, of which you want to modify the universe, in modification mode.

  2. Click on the <Edit Query> button.

    <Please see attached file for image>

    Figure 1

  3. Click on [Properties] tab located at next to [Data] tab.

    <Please see attached file for image>

    Figure 2

  4. You can see the current Universe name in the properties of the Web Intelligence Document. In order to change the Universe click on <...> button next to the current Universe name.

    <Please see attached file for image>

    Figure 3

  5. Select the new Universe that you would like to use, and click on <OK> button.

    <Please see attached file for image>

    Figure 4

  6. You can see the following "Change Source" window to map Source and target Objects. If the displayed mapping is not that you expected. Change the mapping. Click on <OK> button.

    <Please see attached file for image>

    Figure 5

  7. Ensure that the Universe is changed to the new one and click on <Run Query> button.

    <Please see attached file for image>

    Figure 6

  8. Save the Web Intelligence Document.

Note: For CABI (BOXI) R3.x, you also can use the Web Intelligence Rich Client to change the universe for a Web Intelligence document.

Environment

Release:
Component: SDBOXI

Attachments

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