search cancel

WAC Console no login screen / blank page


Article ID: 4954


Updated On:


CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager


WAC Console No Login Screen / Blank Page


CA Client Automation- All Versions


Opening WAC Console no login screen appears.

Only blank page appears without any error message.

Enable tracing for  “isapi”  using following techdoc :

Check if isapi_redirect.log contains error :

[info]  jk_connect.c (444): connect to failed with errno=61

[info]  jk_ajp_common.c (889): Failed opening socket to ( with (errno=61)

[info]  jk_ajp_common.c (1248): Error connecting to the Tomcat process.

[info]  jk_ajp_common.c (1749): Sending request to tomcat failed,  recoverable operation attempt=3

[error] jk_ajp_common.c (1758): Error connecting to tomcat. Tomcat is probably not started or is listening on the wrong port. worker=ajp13w failed

[error] jk_isapi_plugin.c (1036): service() failed


NOTE: Tomcat port has been changed to avoid port usage conflict  

(see also



Update the file “Web Console\Jakarta\” setting the correct value

to reflect change for Tomcat port :    8020 (AJP) port


In this case for example :


     caf stop tomcat


     caf start tomcat