WAC Console no login screen / blank page
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WAC Console no login screen / blank page


Article ID: 4954


Updated On:


CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager


WAC Console No Login Screen / Blank Page


CA Client Automation- All Versions


Opening WAC Console no login screen appears.

Only blank page appears without any error message.

Enable tracing for  “isapi”  using following techdoc :


Check if isapi_redirect.log contains error :

[info]  jk_connect.c (444): connect to failed with errno=61

[info]  jk_ajp_common.c (889): Failed opening socket to ( with (errno=61)

[info]  jk_ajp_common.c (1248): Error connecting to the Tomcat process.

[info]  jk_ajp_common.c (1749): Sending request to tomcat failed,  recoverable operation attempt=3

[error] jk_ajp_common.c (1758): Error connecting to tomcat. Tomcat is probably not started or is listening on the wrong port. worker=ajp13w failed

[error] jk_isapi_plugin.c (1036): service() failed


NOTE: Tomcat port has been changed to avoid port usage conflict  

(see also https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec475921.html)



Update the file “Web Console\Jakarta\workers.properties” setting the correct value

to reflect change for Tomcat port :    8020 (AJP) port


In this case for example :


     caf stop tomcat


     caf start tomcat