CA WA Agent does not start and gives already running error

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation Agent
• CA Workload Automation Agents
• DSERIES- SERVER
• CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

Description:

On startup, the agent checks for status file for the previous PID, and if it is taken then it will give this error:

CA-System Agent R11-3-AGENT Already running (pid 9539)

Normally, when the agent is shutdown properly, the status file will not have any PID in it. It will just have 'Inactive' in it.

Solution:

The agent should always be properly shutdown. Use the Services console or the 'cybagent-R11-3-AGENT.init' script to start or stop the agent.

If the agent does not start, and gives the 'Already running' error then:

• Make sure that the agent processes are not running
  
  
• Check for cybAgent and cybspawn processes.
  
  
• Delete the status file located in agent install directory.
  
  
• (Optional) Recreate the status file using touch command in UNIX.
  
  
• Start the agent.

Environment

Release: ATSAGE99000-11.3-Workload Automation AE-Remote Agent
Component: