Datamart Job Failed - error 224 - Only members of sysadmin role are allowed
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Datamart Job Failed - error 224 - Only members of sysadmin role are allowed

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Article ID: 49533

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Updated On: 10-20-2023

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

The Datamart Extraction job failed. MS SQL Database is being used.

The Clarity bg-ca.log shows the following error message:

niku.njs (none:none:none) Error executing job: 5339858
com.niku.union.persistence.DBConnectionException: java.sql.SQLException: 
[CA Clarity][SQLServer JDBC Driver]The DBMS returned an unspecified error. The command code was 224.
at com.niku.union.persistence.PersistenceController.handleSQLException(PersistenceController.java:1830)
at com.niku.union.persistence.PersistenceController.processSql(PersistenceController.java:2356)
at com.niku.union.persistence.PersistenceController.processStatement(PersistenceController.java:703)
at com.niku.union.persistence.PersistenceController.processStatements(PersistenceController.java:611)
at com.niku.union.persistence.PersistenceController.doProcessRequest(PersistenceController.java:451)
at com.niku.union.persistence.PersistenceController.processRequest(PersistenceController.java:222)
at com.niku.njs.listeners.PMDJob.scheduledEventFired(PMDJob.java:75)
at com.niku.njs.Dispatcher$BGTask.run(Dispatcher.java:277)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:727)
at java.lang.Thread.run(Thread.java:662)

Additional information found. When executing the Datamart Extraction job stored procedure in a database tool, we see the following error:

Processing NBI_PRT_FACTS
Time: 00:00:00
Deleting datamart excluded resources from NBI_PRT_FACTS
Time: 00:00:00
Processing NBI_R_FACTS
Time: 00:00:00
Deleting datamart excluded resources from NBI_R_FACTS
Time: 00:00:00
Processing NBI_PROJECT_CURRENT_FACTS
Msg 14525, Level 16, State 1, Procedure sp_delete_job, Line 104
Only members of sysadmin role are allowed to update or delete jobs owned by a different login.
Msg 14261, Level 16, State 1, Procedure sp_verify_job, Line 46
The specified @name ('NBI1') already exists.
Msg 50000, Level 15, State 15, Procedure CMN_RAISERROR_SP, Line 14
-20999_CMN_DB_JOB_ADD_SP Adding job - error 0 return code 1
Msg 14525, Level 16, State 1, Procedure sp_delete_job, Line 104
Only members of sysadmin role are allowed to update or delete jobs owned by a different login.
Msg 14261, Level 16, State 1, Procedure sp_verify_job, Line 46
The specified @name ('NBI2') already exists.
Msg 50000, Level 15, State 15, Procedure CMN_RAISERROR_SP, Line 14
-20999_CMN_DB_JOB_ADD_SP Adding job - error 0 return code 1
Query was cancelled by user.

Resolution

The error message 'Only members of sysadmin role are allowed to update or delete jobs owned by a different login.' indicates that the Datamart Extraction job was executed in the database tool by a user not authorized to execute the job. The Datamart Extraction job stored procedure should NOT be executed directly in a database tool unless it is done at the direction of Broadcom Support and if other instances of the job are running from the application.

The error messages 'The specified @name already exists' for the Datamart Extraction job is caused by SPIDS still processing a previous execution of the job.

  • Please check to ensure there are no Datamart Extraction job scheduled, waiting or processing within the Clarity application
  • Delete all scheduled instances of the 'Datamart Extraction' job
  • Have your DBA check to see if there are any SPIDS showing processing for the NBI1, NBI2, etc (If so, kill these SPIDS)
  • Then run an 'immediate' Datamart Extraction job from Clarity
  • If it works, schedule another occurrence of the Datamart job and this should work
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