oneclick.jnlp does not open with SSL enabled when using Internet Explorer

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Article ID: 49516

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Updated On:

Products

CA Spectrum

Issue/Introduction

Description:

When using https (SSL) to connect to OneClick using Internet Explorer, the oneclick.jnlp file will not open automatically. Instead it forces the file to be downloaded.

Cause

This is not a Spectrum issue but rather an Internet Explorer (IE) configuration issue.

Environment

Release: Any
Component: SPCOCK

Resolution

The IE configuration change is to access Tools > Internet Options within IE and selected the Advanced tab. Then scroll to the Security options and ensure that 'Do not save encrypted pages to disk' is not checked (See screenshot below). Depending upon your corporate policies this change may require a System Administrator. Keep in mind that after changing this parameter, all IE windows will need to be closed.

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