Unable to open eHealth Configuration page from Spectrum OneClick Administration page and getting error - HTTP status 500

Article Id: 49502
Status: Published
Updated On: 10-01-2020 15:17
Products:
CA Spectrum - OneClick , CA Spectrum - Reporting , CA Spectrum - Integrations , CA Spectrum - Alarms & Event Management
Issue/Introduction:

Getting below error when clicking on the eHealth Configuration page from the Spectrum OneClick Administration page:

HTTP Status 500 - 
Description:
The Server encountered an internal error() that prevented it from fulfilling this request

Exception:
org.apache.jasper.JasperException

Root Cause:
java.lang.NullPointerException
org.apache.jsp.WEB_002dINF.ehlth.ehealth_002dconfig_jsp._jspService ehealth_002dconfig_jsp.java:546

Cause:

If the ehealth-config.xml file is deleted or moved from below locations then we get the error noted above.

%SPECROOT%\custom\ehlth\config ehealth-config.xml
%SPECROOT%\tomcat\webapps\spectrum\WEB-INF\ehlth\config\ehealth-config.xml

Environment:

Release: Any
Component: SPCINT

Resolution:

Placing the ehealth-config.xml file back to these locations fixes this problem.