Unable to open eHealth Configuration page from Spectrum OneClick Administration page and getting error - HTTP status 500

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Article ID: 49502

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Updated On:

Products

CA Spectrum

Issue/Introduction

Getting below error when clicking on the eHealth Configuration page from the Spectrum OneClick Administration page:

HTTP Status 500 - 
Description:
The Server encountered an internal error() that prevented it from fulfilling this request

Exception: org.apache.jasper.JasperException

Root Cause: java.lang.NullPointerException org.apache.jsp.WEB_002dINF.ehlth.ehealth_002dconfig_jsp._jspService ehealth_002dconfig_jsp.java:546

Cause

If the ehealth-config.xml file is deleted or moved from below locations then we get the error noted above.

%SPECROOT%\custom\ehlth\config ehealth-config.xml
%SPECROOT%\tomcat\webapps\spectrum\WEB-INF\ehlth\config\ehealth-config.xml

Environment

Release: Any
Component: SPCINT

Resolution

Placing the ehealth-config.xml file back to these locations fixes this problem.