Devices created by the vmware probe are not removed by running the remove_master_devices_by

Devices created by the vmware probe are not removed by running the remove_master_devices_by_cskeys probe callback.

Article Id: 4946

Status: Published

Updated On: 14-02-2018 08:11

Legacy Id: TEC1816964

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES

Issue/Introduction:

Devices created by the vmware probe are not being removed by running the remove_master_devices_by_cskeys probe callback.

Environment:

UIM 8.31+Microsoft SQL servervmware probe installed

Resolution:

Deactivate the vmware probe.
Delete the vmware probe in Infrastructure Manager.
Follow the steps in the following link to remove the devices from the database https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec000005096.html
Deploy the vmware probe to the robot and set up the profiles per the documentation.
If the steps above do not work please open a case at support.ca.com.

Additional Information:

https://docops.ca.com/ca-unified-infrastructure-management-probes/en/alphabetical-probe-articles/vmware-vmware-monitoring