Devices created by the vmware probe are not removed by running the remove_master_devices_by_cskeys probe callback.

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

Devices created by the vmware probe are not being removed by running the remove_master_devices_by_cskeys probe callback.

Environment

UIM 8.31+Microsoft SQL servervmware probe installed

Resolution

1. Deactivate the vmware probe.
2. Delete the vmware probe in Infrastructure Manager.
3. Follow the steps in the following link to remove the devices from the database: https://knowledge.broadcom.com/external/article?articleId=33702
4. Deploy the vmware probe to the robot and set up the profiles per the documentation.
5. If the steps above do not work please open a case at https://support.broadcom.com/

Additional Information

https://knowledge.broadcom.com/external/article?articleId=37245https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1299375.html

 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/vmware-vmware-monitoring/vmware-vmware-monitoring-release-notes.html