MTP-enabled TIM install fails.

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

After launching the MTP console, when clicking on the System Setup tab, you see the following display:

Status: 200
Error assigning webrequestid. [Errno 2] No such file or directory
Error assigning webRequestId: 1

If you click on the "Install Software" tab, you may see this:

Status: 200
Web Request Id does not exist.
Error authenticating webRequestId 1 

 

 

Cause

This is caused by a corrupted RPM database that contains the TIM setup.

Environment

MTP version 10.1.0.6 APM 10.2 TIM 10.2

Resolution

  Clear out the rpm corruption by running the following command:

  rpm -e --justdb tim

 

  This command will only remove TIM from the RPM database.

Additional Information

Cannot make a TIM Fresh Install