MTP-enabled TIM install fails.

Article Id: 4944

Status: Published

Updated On: 14-02-2018 08:11

Legacy Id: TEC1102087

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) , INTROSCOPE

Issue/Introduction:

After launching the MTP console, when clicking on the System Setup tab, you see the following display:

Status: 200
Error assigning webrequestid. [Errno 2] No such file or directory
Error assigning webRequestId: 1

If you click on the "Install Software" tab, you may see this:

Status: 200
Web Request Id does not exist.
Error authenticating webRequestId 1

Cause:

This is caused by a corrupted RPM database that contains the TIM setup.

Environment:

MTP version 10.1.0.6 APM 10.2 TIM 10.2

Resolution:

Clear out the rpm corruption by running the following command:

rpm -e --justdb tim

This command will only remove TIM from the RPM database.

Additional Information:

Cannot make a TIM Fresh Install