Clarity: Delete Process Instance Job Deletes Sub-processes That Are Still Running

Article Id: 49439
Status: Published
Updated On: 14-02-2018 07:59
Legacy Id: TEC573321
Products:
CLARITY PPM FOR ITG , CA Project & Portfolio Management , CLARITY PPM FEDERAL , CA Project & Portfolio Management SAAS , CA Identity Manager , CA Identity Governance , CA Identity Portal , STARTER PACK-CLARITY PPM
Issue/Introduction:

Description:

When a process calls a sub-process and the process is finished but the sub-process workflow is still running, if you run the Delete Process instance Job, the running sub-process is also deleted

Steps to Reproduce:

  1. Create a subprocess with an action item and will stop moving until the action item is satisfied

  2. Create a process with an action item

  3. Once that action item is satisfied it will move to the next step calling the subprocess

    Note: the process will finish but the subprocess is waiting for the action item to be satisfied before it finishes

  4. Run the Delete Process Instance job

Expected Result: Subprocess instance will still be running.

Actual Result: Subprocess instance is also deleted.

Solution:

WORKAROUND:

None

STATUS/RESOLUTION:

This is documented as CLRT-65460 and is currently being reviewed by Development for a resolution.

Keywords: CLARITYKB, CLRT-65460, clarity12open, BPM.

Environment:

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component: