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Clarity: Delete Process Instance Job Deletes Sub-processes That Are Still Running

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Article ID: 49439

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

When a process calls a sub-process and the process is finished but the sub-process workflow is still running, if you run the Delete Process instance Job, the running sub-process is also deleted

Steps to Reproduce:

  1. Create a subprocess with an action item and will stop moving until the action item is satisfied

  2. Create a process with an action item

  3. Once that action item is satisfied it will move to the next step calling the subprocess

    Note: the process will finish but the subprocess is waiting for the action item to be satisfied before it finishes

  4. Run the Delete Process Instance job

Expected Result: Subprocess instance will still be running.

Actual Result: Subprocess instance is also deleted.

Solution:

WORKAROUND:

None

STATUS/RESOLUTION:

This is documented as CLRT-65460 and is currently being reviewed by Development for a resolution.

Keywords: CLARITYKB, CLRT-65460, clarity12open, BPM.

Environment

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component:

Resolution

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