Fields On Exporter

Article Id: 49436
Status: Published
Updated On: 14-02-2018 07:59
Legacy Id: TEC571281
Products:
CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

How to add fields to be included with the results of the Export function within Service Desk Manager.

Solution:

  1. Open the "list_alg.htmpl" file from NX_ROOT\bopcfg\www\htmpl\web\analyst within Web Screen Painter (WSP)

  2. Using the Source tab within Web Screen Painter, make the following change:

    <PDM_MACRO NAME=lsCol attr=description startrow=yes sort="no" export=no colspan=4 justify=line escape="JS2" fmtfunc=UnEscapeDesc>
    TO
    <PDM_MACRO NAME=lsCol attr=description startrow=yes sort="no" export=yes colspan=4 justify=line escape="JS2" fmtfunc=UnEscapeDesc>

  3. Save and publish the file via Web Screen Painter

  4. Run the following command on the Service Desk server to clear the web form cache:

    pdm_webcache -H

    You can use this procedure for other forms to add fields to the export process.

Environment:

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: