Spectrum OneClick console will not open
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Article ID: 49406
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Updated On: 10-09-2023
Products
Spectrum
Network Observability
Issue/Introduction
After installing the most recent hotfix the following error was seen when opening the OneClick console;
Error: Unsigned application requesting unrestricted access to system Unsigned resource:
http://<oneclick> lib/clientconsole.jar;no_javaws_cheat
Environment
Release: Any
Component: SPCOCK - Spectrum OneClick
Resolution
Clearing the java cache resolves this issue. Follow these steps to clear the java cache:
- Start a command prompt
- Type the following command: javaws -viewer (this brings up the java cache viewer)
- Under the "Application" column you will see "CA Spectrum OneClick console " entries (at least one and maybe more)
- Click each one and click the red X at the top of the java cache viewer screen
- Once complete, click close to exit the java cache viewer and OK to exit the java console
You will now be able to launch the OneClick console.
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