Clarity: Portfolio Scorecard Performance Issue

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Article ID: 49396

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Description:

The portlets (Investments, Gannt, Balance, Financial) on the portfolio scorecard page are performing very poorly.

It takes 3+ mins to load results on each of these portlets. The following is the timing observed for one of the users

Investments Portlet - 3 mins 45 secs - 110 Records

Balance Portlet - 3 mins 40 secs - No Results

Gantt Portlet - 3 mins 31 secs - 110 Records

Financial Portlet - 3 mins 25 secs - 110 Records

The whole Scorecard page times out sometimes for the users

Steps to Reproduce:

  1. Log into Clarity

  2. Home > Portfolios > Create or open an existing Portfolio

  3. Click on the Scorecard tab which has (Investments, Gannt, Balance, Financial) portlets

Expected Result: Results to be displayed in a few seconds.

Actual Result: The whole Scorecard page takes 3+ mins to display and sometimes timesout for the users.

Solution:

WORKAROUND:

The cause of the issue is related to the query and the configuration of the user's access rights. Granting the end-user access rights to view/edit all investments will help to improve the response of the page as a temporary workaround.

STATUS/RESOLUTION:

Resolved in Clarity 12.1.0 Generic Patch. Reference TEC542313
Resolved in Clarity 12.1.1 Generic Patch. Reference TEC572267
Resolved in Clarity 12.1.3
Resolved in Clarity 13.0.1

Keywords: CLARITYKB, CLRT-64505, clarity12resolved, clarity1213resolved, clarity13resolved, clarity1301resolved, pma.

Environment

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component: