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Clarity: Portfolio Scorecard Performance Issue


Article ID: 49396


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS Clarity PPM On Premise



The portlets (Investments, Gannt, Balance, Financial) on the portfolio scorecard page are performing very poorly.

It takes 3+ mins to load results on each of these portlets. The following is the timing observed for one of the users

Investments Portlet - 3 mins 45 secs - 110 Records

Balance Portlet - 3 mins 40 secs - No Results

Gantt Portlet - 3 mins 31 secs - 110 Records

Financial Portlet - 3 mins 25 secs - 110 Records

The whole Scorecard page times out sometimes for the users

Steps to Reproduce:

  1. Log into Clarity

  2. Home > Portfolios > Create or open an existing Portfolio

  3. Click on the Scorecard tab which has (Investments, Gannt, Balance, Financial) portlets

Expected Result: Results to be displayed in a few seconds.

Actual Result: The whole Scorecard page takes 3+ mins to display and sometimes timesout for the users.



The cause of the issue is related to the query and the configuration of the user's access rights. Granting the end-user access rights to view/edit all investments will help to improve the response of the page as a temporary workaround.


Resolved in Clarity 12.1.0 Generic Patch. Reference TEC542313
Resolved in Clarity 12.1.1 Generic Patch. Reference TEC572267
Resolved in Clarity 12.1.3
Resolved in Clarity 13.0.1

Keywords: CLARITYKB, CLRT-64505, clarity12resolved, clarity1213resolved, clarity13resolved, clarity1301resolved, pma.


Release: ESPCLA99000-12.1-Clarity-Extended Support Plus