ITAM Data Importer is unable to import status for Legal Documents

Article Id: 49354
Status: Published
Updated On: 14-02-2018 06:59
Legacy Id: TEC582344
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

When you import Status for an existing Legal Document or a new Legal Document including the Status using ITAM Data Importer the process fails and theStatus is not saved.

Data Importer log show the following error:

Failed to Create Record in Database for class legaldocstathist The exception message is: The given key was not present in the dictionary.

Solution:

In order to get the status created, in addition to Legal Status Value and Legal Status Date fields you also need to map a blank Source Field to Legal Document.Legal Status.Status History ID as the Destination Field.

<Please see attached file for image>

Figure 1

Environment:

Release:
Component: BITCM

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