ITAM Data Importer is unable to import status for Legal Documents

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When you import Status for an existing Legal Document or a new Legal Document including the Status using ITAM Data Importer the process fails and theStatus is not saved.

Data Importer log show the following error:

Failed to Create Record in Database for class legaldocstathist The exception message is: The given key was not present in the dictionary.

Solution:

In order to get the status created, in addition to Legal Status Value and Legal Status Date fields you also need to map a blank Source Field to Legal Document.Legal Status.Status History ID as the Destination Field.

<Please see attached file for image>

Environment

Release:
Component: BITCM