ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
ITAM Data Importer is unable to import status for Legal Documents
Article ID: 49354
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Description:
When you import Status for an existing Legal Document or a new Legal Document including the Status using ITAM Data Importer the process fails and theStatus is not saved.
Data Importer log show the following error:
Failed to Create Record in Database for class legaldocstathist The exception message is: The given key was not present in the dictionary.
Solution:
In order to get the status created, in addition to Legal Status Value and Legal Status Date fields you also need to map a blank Source Field to Legal Document.Legal Status.Status History ID as the Destination Field.
<Please see attached file for image>
Environment
Release:
Component: BITCM
Component: BITCM
Attachments
Feedback
Yes
No
Powered by
