OWB crashes or CreateDispatch error on Windows 7 in r13.0.1

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Open Workbench (OWB) will not load on a win7 machine if the font size is medium.

Errors you may see:

• npWbench.exe has stopped working 
• Unable to start scheduler - Workbench CreateDispatch error

Steps to Reproduce:

1. Install OWB from r13.0.1 onto Windows 7 machine.
   
   
2. Start up OWB and confirm this is ok.
   
   
3. From Start --> Control Panel --> Appearance and Personalization --> Fonts --> Change Font size
   
   
4. Instead of "Smaller - 100% (default)" choose "Medium - 125%" and click Apply.
   
   
5. Accept to restart the machine.
   
   
6. After successful restart, notice that the fonts on desktop and Start menu options is bigger.
   
   
7. Try starting up Open Workbench as in step 2.

Expected Result: OWB to start without error
Actual Result: OWB crashes

Environment

Release :r13.0.1
Component: Open Workbench

Resolution

This was determined to be a combination of two defects CLRT-69075/CLRT-69191 which are fixed in 13.0.1.4.

Workaround:

1. From Start --> Control Panel --> Appearance and Personalization --> Fonts --> Change Font size to Small.
2. Accept to restart the machine.