Description:
Scenario: Multi-Tenancy installed
During the creation of a New Request via web interface, when the user tabs out of "Affected End User", the following error message is reported:
getCandidateTenants(cr:83274874,3986928649836438928346) failed - tenant cache is not correctly initialized
Solution:
A Solution exists for a similar problem: RI30769 (problem USRD/1152) but in some situations it is not enough.
The Solution RI30769 requires you to modify the web.cfg file, adding to the SelListCachePreload variable, the following:
tenant(name subtenant_group supertenant_group)
In this situation, together with what has been suggested via RI30769, you also need to modify the web.cfg file to add the following to the SelListCahePreload variable:
tenant_group_member(tenant_id tenant_group)
The resultant setting for the SelListCachePreload variable will be following:
SelListCachePreload .. tenant(name subtenant_group supertenant_group) tenant_group_member(tenant_id tenant_group)