From within CA Asset Portfolio Management, when clicking on the Asset Viewer Owned information link, it errors with: http 404 file or directory not found

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

From within CA Asset Portfolio Management, when clicking on the 'Asset Viewer - Owned information' link, it errors with:

404 file or directory not found

Environment

CA Asset Portfolio Management 14.1, any patch levelAMS (Asset viewer), any release

Cause

The Common Asset viewer (aka AMS) uses the Apache Tomcat AMS service. 

The http 404 error occurs when this service is not started. 

Resolution

Start the Apache Tomcat AMS service on the CA Asset Portfolio Management application server.