From within CA Asset Portfolio Management, when clicking on the Asset Viewer Owned information link, it errors with: http 404 file or directory not found

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Article ID: 4933

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

From within CA Asset Portfolio Management, when clicking on the 'Asset Viewer - Owned information' link, it errors with:

404 file or directory not found

Cause

The Common Asset viewer (aka AMS) uses the Apache Tomcat AMS service. 

The http 404 error occurs when this service is not started. 

Environment

CA Asset Portfolio Management 14.1, any patch levelAMS (Asset viewer), any release

Resolution

Start the Apache Tomcat AMS service on the CA Asset Portfolio Management application server.