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Clarity: Whole application is greyed out when a modal pop-up (lookup) window is opened
Article ID: 49317
Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
Description:
When you log into Clarity and open any modal pop-up (lookup) window, the whole page is greyed out
<Please see attached file for image>
Solution:
This is a Microsoft Internet Explorer configuration issue.
- Close ALL open Internet explorer browsers
- Start > Control Panel
- Internet Options
- Advanced Tab
- Click on 'Reset...' button
<Please see attached file for image>
Keywords: CLARITYKB, How-To, Configuration, IE.
Environment
Release:
Component: STUDIO
Resolution
.
Attachments
Feedback
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