Clarity: Whole application is greyed out when a modal pop-up (lookup) window is opened

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description:

When you log into Clarity and open any modal pop-up (lookup) window, the whole page is greyed out

<Please see attached file for image>

Solution:

This is a Microsoft Internet Explorer configuration issue.

1. Close ALL open Internet explorer browsers
   
   
2. Start > Control Panel
   
   
3. Internet Options
   
   
4. Advanced Tab
   
   
5. Click on 'Reset...' button
   
   

   <Please see attached file for image>

   

Keywords: CLARITYKB, How-To, Configuration, IE.

Environment

Release:
Component: STUDIO