Clarity: Whole application is greyed out when a modal pop-up (lookup) window is opened

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Article ID: 49317

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Description:

When you log into Clarity and open any modal pop-up (lookup) window, the whole page is greyed out

<Please see attached file for image>

Figure 1

Solution:

This is a Microsoft Internet Explorer configuration issue.

  1. Close ALL open Internet explorer browsers

  2. Start > Control Panel

  3. Internet Options

  4. Advanced Tab

  5. Click on 'Reset...' button

    <Please see attached file for image>

    Figure 2

Keywords: CLARITYKB, How-To, Configuration, IE.

Environment

Release:
Component: STUDIO

Attachments

1558712399567000049317_sktwi1f5rjvs16smu.gif get_app
1558712397570000049317_sktwi1f5rjvs16smt.gif get_app