Clarity: Whole application is greyed out when a modal pop-up (lookup) window is opened

Article Id: 49317
Status: Published
Updated On: 14-02-2018 06:59
Legacy Id: TEC578743
Products:
CLARITY PPM FOR ITG , CLARITY PPM FEDERAL , CA Project & Portfolio Management SAAS , CA Identity Manager , CA Identity Governance , CA Identity Portal , STARTER PACK-CLARITY PPM
Issue/Introduction:

Description:

When you log into Clarity and open any modal pop-up (lookup) window, the whole page is greyed out

<Please see attached file for image>

Figure 1

Solution:

This is a Microsoft Internet Explorer configuration issue.

  1. Close ALL open Internet explorer browsers

  2. Start > Control Panel

  3. Internet Options

  4. Advanced Tab

  5. Click on 'Reset...' button

    <Please see attached file for image>

    Figure 2

Keywords: CLARITYKB, How-To, Configuration, IE.

Environment:

Release:
Component: STUDIO

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