Workpoint throws an error on screen: "The workpoint adapter is not responding, perform a workpoint checkup"

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Article ID: 49253

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

Description:

After installing CSM, the workpoint stops working and throws an error on screen:

'The workpoint adapter is not responding, perform a workpoint checkup'

Solution:

The option to install the CSM after installing the Governance Minder, may cause and issue with workpoint where you see an error in the portal:
"The workpoint adapter is not responding, perform a workpoint checkup".
Workpoint checkup shows the error:
"Missing essential WorkPoint proccess"

The eurekify.log shows the exception of:
"ERROR [org.jboss.kernel.plugins.dependency.AbstractKernelController] Error
installing to Configured:
name=jboss.j2ee:module="wpServer.jar",service=EjbModule state=Instantiated
mode=Manual requiredState=Configured
java.lang.RuntimeException: Exception setting attribute WebServiceName on
mbean jboss.j2ee:service=EjbModule,module="wpServer.jar"

This is because the file CA\RCM\Server\eurekify-jboss\server\eurekify\deployers\ear-deployer-jboss-beans.xml needs to be modified.
The modification is in the section of "<bean name="EARClassLoaderDeployer" class="org.jboss.deployment.EarClassLoaderDeployer">".
Make sure that property name isolated is set to false.
The whole section should look like this:

<bean name="EARClassLoaderDeployer" class="org.jboss.deployment.EarClassLoaderDeployer">     <!-- A flag indicating if ear deployments should have their own scoped        class loader to isolate their classes from other deployments.     -->     <property name="isolated">false</property>  </bean>

Restart JBoss and try again.

Environment

Release:
Component: SGRM