AC install fails right after it tries to install the MS Visual C++2005 distributional DDL?s with InstallShield error: The Wizard was interrupted before CA Access Control could be completely installed.

Products

• CA Virtual Privilege Manager
• CA Privileged Identity Management Endpoint (PIM)
• CA Privileged Access Manager (PAM)

Issue/Introduction

Description:

On some WIndows 2003 hosts when we try to install AC R12.6 SP1 EndPoint, the install will first try and install the MS Visual C++2005 distributional DDL's and might fail.

<Please see attached file for image>

 

OS logs will show messages like:

Event Type:    Information 
Event Source: MsiInstaller 
Event  Category:          None 
Event  ID:         11708 
Date:              7/20/2012 
Time:              10:35:07 AM 
User:              HOSTNAME\Administrator 
Computer:          HOSTNAME 
Description: 
Product: CA Access Control -- Installation operation  failed. 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:
0000: 7b 38 32 32 42 46 41 44   {822BFAD
0008: 43 2d 45 30 34 30 2d 34   C-E040-4
0010: 46 35 43 2d 41 30 30 41   F5C-A00A
0018: 2d 42 38 45 35 35 38 41   -B8E558A
0020: 32 44 36 31 36 7d         2D616}  
 
Event Type:    Information
Event Source: MsiInstaller
Event Category:          None
Event ID:         1033
Date:             7/20/2012
Time:             10:35:07 AM
User:             HOSTNAME\Administrator
Computer:         HOSTNAME
Description:
Windows Installer installed the product. Product Name: CA Access Control. Product Version: 12.61.1468. Product Language: 1033. Installation success or error status: 1603.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:
0000: 7b 38 32 32 42 46 41 44   {822BFAD
0008: 43 2d 45 30 34 30 2d 34   C-E040-4
0010: 46 35 43 2d 41 30 30 41   F5C-A00A
0018: 2d 42 38 45 35 35 38 41   -B8E558A
0020: 32 44 36 31 36 7d         2D616}  
 
And in the System log:
 
Event Type:    Error
Event Source: SideBySide
Event Category:          None
Event ID:         32
Date:             7/20/2012
Time:             10:35:05 AM
User:             N/A
Computer:         HOSTNAME
Description:
Dependent Assembly Microsoft.VC80.CRT could not be found and Last Error was The referenced assembly is not installed on your system.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type:    Error
Event Source: SideBySide
Event Category:          None
Event ID:         59
Date:             7/20/2012
Time:             10:35:05 AM
User:             N/A
Computer:         HOSTNAME
Description:
Resolve Partial Assembly failed for Microsoft.VC80.CRT. Reference error message: The referenced assembly is not installed on your system.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type:    Error
Event Source: SideBySide
Event Category:          None
Event ID:         59
Date:             7/20/2012
Time:             10:35:05 AM
User:             N/A
Computer:         HOSTNAME
Description:
Generate Activation Context failed for C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\MSI2F.tmp. Reference error message: The referenced assembly is not installed on your system.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

And the InstallShield will display an error: The Wizard was interrupted before CA Access Control could be completely installed.

Solution:

The solution is to browse the installation DVD and to manually run:
\X86\ISSETUPPREREQUISITES\{A0D7ED43-FCB4-4B3D-A456-987C7A41283C}\VCREDIST_X86.EXE

After this, we can run the Install again - and it will work without a problem.

Environment

Release:
Component: SEOSNT