User Model Not Found Error in the Spectrum OneClick Tomcat log file, user is unable to log in to OneClick

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Article ID: 49204

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Updated On:

Products

CA Spectrum

Issue/Introduction

Users may notice the following error in the Spectrum OneClick Tomcat log file:

         Aug 28, 2012 8:38:51 AM - Error: CA Spectrum user model not found for user Test.

Environment

Release: Any
Component: SPCOCK

Resolution

This error message can be generated when the following happens:

  1. If the user attempts to log in with incorrect user credentials.

  2. If the user model does not exist on all landscapes in a DSS: a distributed find for the user will be done on all SS and the message will show when the user does not exist on all servers. 

     3. If the user model is corrupt: A corrupt user model may exhibit odd behavior, such as having an existing model handle on each DSS landscape per #2 above, but still seeing the error in the log. In some other cases, the user may be able to log into OneClick web page, but not WebApp, or other odd behavior. 

For #1 and #2, verify the credentials are correct and the user model exists in all landscapes

For #3, destroy and re-create the user