Users may notice the following error in the Spectrum OneClick Tomcat log file:
Aug 28, 2012 8:38:51 AM - Error: CA Spectrum user model not found for user Test.
This error message can be generated when the following happens:
3. If the user model is corrupt: A corrupt user model may exhibit odd behavior, such as having an existing model handle on each DSS landscape per #2 above, but still seeing the error in the log. In some other cases, the user may be able to log into OneClick web page, but not WebApp, or other odd behavior.
For #1 and #2, verify the credentials are correct and the user model exists in all landscapes
For #3, destroy and re-create the user