This workitem is no longer available because another user has accepted it

Products

• DIRECTORY
• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On
• SECURITY MISC CODES
• SINGLE SIGN ON - LEGACY
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

Description:

Error message when trying to access an item in a worklist to approve in the workflow process:
"This workitem is no longer available because another user has accepted it."

Solution:

By default, out of the box, the worklist can only show 100 items. If more than 100 items are set the following Error can be thrown:

"This workitem is no longer available because another user has accepted it."

To Resolve this issue:

Raise the default workitem limit of 100 to a higher number by editing the following file:

Netegrity IdentityMinder.ear\workflow.rar\META-INF\ra.xml

<config-property>
<config-property-name>SQLQueryLimit</config-property-name> 	
<config-property-type>java.lang.Integer</config-property-type> 	
<config-property-value>100</config-property-value> </config-property> 

Note:
Raising this limit too high can cause performance degradation.

Environment

Release:
Component: IDMGR