This workitem is no longer available because another user has accepted it

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

Error message when trying to access an item in a worklist to approve in the workflow process:
"This workitem is no longer available because another user has accepted it."

 

Environment

Release: 14.x
Component: IDMGR

Cause

By default, out of the box, the worklist can only show 100 items. If more than 100 items are set the following Error can be thrown:

"This workitem is no longer available because another user has accepted it." due to the same approval being approved by a different administrator

Resolution

Raise the default workitem limit of 100 to a higher number by editing the following file:

Netegrity IdentityMinder.ear\workflow.rar\META-INF\ra.xml

<config-property>
<config-property-name>SQLQueryLimit</config-property-name> 	
<config-property-type>java.lang.Integer</config-property-type> 	
<config-property-value>100</config-property-value> </config-property> 

Note:
Raising this limit too high can cause performance degradation.

Additional Information

https://knowledge.broadcom.com/external/article?articleId=25822