This workitem is no longer available because another user has accepted it

Article Id: 49163

Status: Published

Updated On: 21-03-2018 07:15

Legacy Id: TEC581861

Products:

DIRECTORY , CA Identity Manager , CA Identity Governance , CA Identity Portal , CA Risk Analytics , CA Secure Cloud SaaS - Arcot A-OK (WebFort) , CA Secure Cloud SaaS - Advanced Authentication , CA Secure Cloud SaaS - Identity Management , CA Secure Cloud SaaS - Single Sign On , SINGLE SIGN ON - LEGACY , CA Data Protection (DataMinder) , CA User Activity Reporting

Issue/Introduction:

Description:

Error message when trying to access an item in a worklist to approve in the workflow process:
"This workitem is no longer available because another user has accepted it."

Solution:

By default, out of the box, the worklist can only show 100 items. If more than 100 items are set the following Error can be thrown:

"This workitem is no longer available because another user has accepted it."

To Resolve this issue:

Raise the default workitem limit of 100 to a higher number by editing the following file:

Netegrity IdentityMinder.ear\workflow.rar\META-INF\ra.xml

<config-property>
<config-property-name>SQLQueryLimit</config-property-name> 	
<config-property-type>java.lang.Integer</config-property-type> 	
<config-property-value>100</config-property-value> </config-property>

Note:
Raising this limit too high can cause performance degradation.

Environment:

Release:
Component: IDMGR