What are the recommendations for Anti-Virus configuration on the server that has CA Business Intelligence (CABI) installed?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Recommendations for anti-virus software configuration on the CA Business Intelligence (CABI) server are:

1. The following processes should be excluded:
   
   AAAnalytics.exe
   AADashboard.exe
   SvcMgr.exe
   CMS.exe
   ConnectionServer.exe
   ConnectionServer.exe*32
   crcache.exe
   crproc.exe
   crproc.exe *32
   crystalras.exe*32
   EventServer.exe
   fileserver.exe
   JobServer.exe
   JobServerChild.exe
   sia.exe
   WIReportServer.exe
   xccache.exe
   xcproc.exe
   java.exe
   tomcat.exe
   svnserve.exe*32
   
   Note that not all processes may exist depending on CABI configuration.
    
2. The following directories should be excluded from monitoring/scanning:
   
   %INSTALLDIR%\BusinessObjects Enterprise 12.0\win32_x86
   %INSTALLDIR%\BusinessObjects Enterprise 12.0\win64_x64
   %INSTALLDIR%\BusinessObjects Enterprise 12.0\logging
   %INSTALLDIR%\Tomcat\bin
    
3. Although, for performance reasons, it is recommended that active scanning of these files and directories be excluded during usual hours and during report schedules, it is still recommended that a full scan of the system be run during off peak hours/maintenance hours.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Resolution

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