AXC1371E Unable to initialize SSH component (-231). CA AP will not function properly.

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Article ID: 49127

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Updated On:

Products

CA Automation Point

Issue/Introduction

If you receive the message AXC1371E Unable to initialize SSH component (-231). CA AP will not function properly. Verify in your asotrace log file that you also see the following:

Sev=F axc2p: ProcUtil::GetPerfIndex: Unable to find the object title = 'ID Process' in registry value = 'Counter'.
Sev=F axc2p: ProcUtil::GetPerfIndex: Unable to find the object title = 'Thread Count' in registry value = 'Counter'.
Sev=F axc2p: ProcUtil::GetPerfIndex: Unable to find the object title = 'Process' in registry value = 'Counter'.

If you do see this you registry counter has become corrupt and unusable.

After reading thecomments at the bottom of the article, run "LodCtr.exe /R" and this will allow you to launch Automation Point without any errors.

Windows 2003 and below:
http://support.microsoft.com/kb/300956

Windows 2008 and above:
http://blogs.technet.com/b/yongrhee/archive/2009/10/06/how-to-rebuild-performance-counters-on-windows-vista-server2008-7-server2008r2.aspx

Other Links:
http://geekswithblogs.net/robz/archive/2008/08/10/possible-performance-counter-corruption-or-performance-counters-are-just-disabled.aspx

Environment

Release: AP327020100-11.4-Automation Point-3270/5250 Interface Option
Component: