When you try to export a Program Hierarchy that contains over 20 subprojects, you get an error: Processing another export request. Please try again

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Article ID: 4912

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Steps to Reproduce:

1. Go to Home > Portfolio Management > Programs
2. Open a program and add at least 20 subprojects
3. Open the Hierarchy tab
4. On the Configuration Wheel, click on Export to Excel (Data Only)

Expected result: The Program Hierarchy tab content to be exported to excel

Actual result: You get an error: Processing another export request. Please try again

 

Cause

This is an issue in CA PPM 14.3

Environment

Release: ESPCLA99000-14.3-Clarity-Extended Support Plus
Component:

Resolution

This is resolved in CA PPM 14.4