UAPM 11.3.4 takes a considerable amount of time to expand and load the Internal Allocations node of a software asset

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Expanding the Internal Allocations node of a software asset (which has a significant amount of existing allocations)in UAPM 11.3.4, takes a considerable amount of time (up to 8 minutes) to expand and load.

Solution:

This can be caused by the UAPM Web\Application server operating system not being at the same level as the Operating System on the Database Server.

Example: UAPM 11.3.4 web\application server is at Windows Enterprise 2003 R2 and SQL Server Database Server is at Windows Enterprise 2008 R2.

To correct this problem, the UAPM Application\Web server operating system should be at the same operating system level as the Database server.

Environment

Release:
Component: BITCM