UAPM 11.3.4 takes a considerable amount of time to expand and load the Internal Allocations node of a software asset

Article Id: 49117

Status: Published

Updated On: 14-02-2018 07:43

Legacy Id: TEC581906

Products:

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction:

Description:

Expanding the Internal Allocations node of a software asset (which has a significant amount of existing allocations)in UAPM 11.3.4, takes a considerable amount of time (up to 8 minutes) to expand and load.

Solution:

This can be caused by the UAPM Web\Application server operating system not being at the same level as the Operating System on the Database Server.

Example: UAPM 11.3.4 web\application server is at Windows Enterprise 2003 R2 and SQL Server Database Server is at Windows Enterprise 2008 R2.

To correct this problem, the UAPM Application\Web server operating system should be at the same operating system level as the Database server.

Environment:

Release:
Component: BITCM