Description:
"CA NFA Harvester service" will not start in NFA 9.1.x as well as some other some other services like "CA NFA Poller", "CA NFA Harvester File Pump Web Service", "CA NFA Harvester Data Retention Service", "CA NFA DNS/SNMP Proxies", "CA NFA Collection and Poller Webservices", and the "CA Performance Center SSO" service on the NFA console server, may also Fail to start to start.
The service will fail to start with the error: "Error 1067: The process terminated unexpectedly."
Details:
The "harvester-wrapper.log from \CA\NFA\Netflow\Logs will show errors like the ones below:
FATAL | wrapper | 2012/12/13 10:02:05 | Critical error: wait for JVM process failed STATUS | wrapper | 2012/12/13 10:07:47 | --> Wrapper Started as Service STATUS | wrapper | 2012/12/13 10:07:47 | Java Service Wrapper Standard Edition 64-bit 3.5.7 STATUS | wrapper | 2012/12/13 10:07:47 | Copyright (C) 1999-2010 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2012/12/13 10:07:47 | http://wrapper.tanukisoftware.com STATUS | wrapper | 2012/12/13 10:07:47 | Licensed to CA Technologies for NFA Harvester Service STATUS | wrapper | 2012/12/13 10:07:47 | STATUS | wrapper | 2012/12/13 10:07:47 | Launching a JVM... FATAL | wrapper | 2012/12/13 10:07:47 | Unable to execute Java command. The system cannot find the file specified. (0x2) FATAL | wrapper | 2012/12/13 10:07:47 | "java" -Dfile.encoding=Cp1252 -Duser.language=en -Xms128m -Xmx264m -Djava.library.path="../lib" -classpath "../bin/com.ca.im.ra.harvester.jar;../lib/wrapper.jar;../conf;../lib/commons-dbcp-1.4.jar;../lib/commons-pool-1.5.6.jar" -Dwrapper.key="-v-LFnAmLazAUEmy0048LaysbaWCUhkc" -Dwrapper.port=32002 -Dwrapper.jvm.port.min=31000 -Dwrapper.jvm.port.max=31999 -Dwrapper.disable_console_input="TRUE" -Dwrapper.pid=3952 -Dwrapper.version="3.5.7-st" -Dwrapper.native_library="wrapper" -Dwrapper.service="TRUE" -Dwrapper.cpu.timeout="10" -Dwrapper.jvmid=1 -Dwrapper.lang.domain=wrapper org.tanukisoftware.wrapper.WrapperSimpleApp com.ca.im.ra.harvester.Harvester ADVICE | wrapper | 2012/12/13 10:07:47 | ADVICE | wrapper | 2012/12/13 10:07:47 | -------------------------------------------------------------------- ADVICE | wrapper | 2012/12/13 10:07:47 | Advice: ADVICE | wrapper | 2012/12/13 10:07:47 | Usually when the Wrapper fails to start the JVM process, it is ADVICE | wrapper | 2012/12/13 10:07:47 | because of a problem with the value of the configured Java command. ADVICE | wrapper | 2012/12/13 10:07:47 | Currently: ADVICE | wrapper | 2012/12/13 10:07:47 | wrapper.java.command=java ADVICE | wrapper | 2012/12/13 10:07:47 | Please make sure that the PATH or any other referenced environment ADVICE | wrapper | 2012/12/13 10:07:47 | variables are correctly defined for the current environment.
This issue can occur if Java is not installed, or the Jave jre*\bin directory is not in the PATH system environment variable on the server. Java can be installed with or without updating the System PATH variable.