Export button does not display the data which has more than 5000 rows.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

In Service Desk Manager the maximum number of rows that you can export by default is 5000. Can this be increased?

Environment

Release:
Component: ARGIS

Resolution

You may increase the value of "export_max_fetch_rows" to 10000 by following the below steps:

1. Login to Service Desk as an Administrator.
    
2. Click on Administration tab.
    
3. Expand option manager and then click on web.
    
4. At the right-pane, right click on export_max_fetch_rows and then click on Edit Button.
    
5. Now change the option value to 10000 and click on Save.
    
6. Recycle the services of Service Desk.

Note: The maximum value for "export_max_fetch_rows" can be up to 15000.