APM 12.6 Export Service fails to send emails. Client does not have permissions to send as this sender

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Article ID: 49071

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

In APM 12.6, select the export search results to CSV. No email is sent.

The Export Service log contains the following message.

'Error detected when sending email notification:

System.Net.Mail.SmtpException: Mailbox unavailable. The server response was:

5.7.1 Client does not have permissions to send as this sender"

Solution:

On the ITAM application server:

  1. Stop the CA Asset Portfolio Management Export Service from Services.

  2. Edit the CA.ExportService.exe.config at Program Files\CA\ITAM\Export Service

    1. Add the following line in the <appSettings> section of the CA.ExportService.exe.config

      <add key="FromAddress" value="[email protected]"/> Note*** Add a valid email address.

      Start the CA Asset Portfolio Management Export Service from Services.

      Reset IIS on the application server

Environment

Release:
Component: BITCM