Performing an upgrade using a new $NH_HOME ($NH_HOME_B) when a different $NH_HOME ($NH_HOME_A) previously exists, fails with error message

Article Id: 49049
Status: Published
Updated On: 14-02-2018 07:42
Legacy Id: TEC583139
Products:
EHEALTH - MISC CA eHealth Performance Management - Data Polling CA eHealth Performance Management - Usage and Administration DEVELOPER PROG REMOTE POLLER
Issue/Introduction:

Description:

Performing an upgrade using a new $NH_HOME ($NH_HOME_B) when a different $NH_HOME ($NH_HOME_A) previously exists, fails with the following error message (from $NH_HOME_B/tmp/<date and time>-ORACLIENT.log):

SEVERE:OUI-10137:An Oracle Home with name EHORA10C already exists at location $NH_HOME_A/client. Please specify another name for Oracle Home.

Here are the steps to reproduce the issue:

  1. eH6.1 was installed on the system.

  2. Upgrade eHealth to 6.3.1 ($NH_HOME = /export/location1/eh631) but it failed during activation due to a known defect and rolled back.

  3. Upgrade to eH6.3.1 again, specifying a different $NH_HOME ($NH_HOME = /export/location2/eh631). It failed with the following error message from /export/location2/eh631/tmp/20121023Tue1324-ORACLIENT.log):
    SEVERE:OUI-10137:An Oracle Home with name EHORA10C already exists at location /export/location1/eh631/client. Please specify another name for Oracle Home.

Solution:

  1. Re-run the upgrade but specify $NH_HOME_A during the installation.

  2. Follow the steps described below to remove the Oracle Client from $NH_HOME_B and then re-run the upgrade, specifying $NH_HOME_B.

    1. Remove NH_HOME/client

  3. cd NH_ORACLE_HOME/oraInventory/ContentXML

  • Open inventory.xml in editor and remove one line that points to location of oracle client


  • Run the Oracle Client Install GUI and pick the deinstall option to uninstall the Oracle Client.

    • When upgrading the Oracle Client, you must use the same upgrade directory that you used previously. Do not create multiple upgrade directories for the same version upgrade. If you use a different directory, you may receive an Oracle Client installation problem.

Environment:

Release:
Component: EHINST