Do we purchase CA Process Automation, (formally IT PAM), separately to use with CA Service Desk Manager?

Article Id: 48994

Status: Published

Updated On: 14-02-2018 07:42

Legacy Id: TEC585211

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA IT PROCESS AUTOMATION MANAGER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager , CA Workload Automation AE - Business Agents (AutoSys) , CA Workload Automation AE - Scheduler (AutoSys) , CA Workload Automation Agent , CA Process Automation Base

Issue/Introduction:

Description:

To use CA Process Automation with CA Service Desk Manager do we need to purchase a separate license?

Solution:

No, CA Process Automation license comes with the CA Service Desk Manager license.

Environment:

Release: SWAMFC059000-12.7-Software Asset Manager-Flow Control
Component: